Effortless Returns
At TransferLuxe, we understand that in the world of luxury retail, returns should be just as elegant and effortless as the original purchase.
Calculate Fair
The Process
Schedule a Return Pickup
Your customer or your in-store team can easily schedule a return.
Item Pickup by Trained Couriers
Our luxury-certified couriers arrive at the specified location and collect it with care.
Return to Store With Signature Handoff
We deliver the item with photo or receipt confirmation if required.
Get a quick,
hassle-free delivery
At TransferLuxe, we understand that when it comes to luxury, every detail matters—especially time. That’s why we’ve created a delivery option that’s fast, frictionless, and designed with your convenience in mind.
Frequently Asked Questions
Who can use the Effortless Returns service?
Both luxury brands and individual clients can use this service to return items from home, hotels, or concierge desks back to their respective stores.
Do you provide packaging for returns?
We offer discreet packaging solutions upon request. Clients should have the original packaging ready, but we can assist if needed.
How quickly are returns completed?
Most returns within London are completed on the same day or within a scheduled 2–4 hour window.
Is insurance included for return items?
Yes. Every item in transit is insured for up to £10,000 by default, with optional upgrades for high-value returns.
How do you confirm return delivery?
We capture a signature or name confirmation from the store team receiving the item. Photos and delivery notes are also available.
Can returns be booked by the store on behalf of the client?
Absolutely. Retailers and personal shoppers can book a pickup on behalf of clients directly through our platform.
